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Shipping & Returns

Returns, Cancellations and Exchanges

1. Returning an Item

If for any reason you are not satisfied with your order then you can return your item(s) for a refund or exchange. Items must be returned within 30 days of the purchase date and will be credited in the same form as the original payment type. All items returned to us must be in the original state when purchased with tags and labels still attached with exemption of the case of a faulty item. All original shipping and handling charges are non-refundable and any exchanges made for the same original amount paid will incur no additional shipping charges.

To return your item to us, please post it to the following address with your returns label which can be found here – Returns Label. Packages returned to us without the original invoice will not be able to be refunded due to the details on the invoice being required to access your order. It is the customer’s responsibility to ensure that these standards are met when returning an item.

For refunds, please return your item to;

Louise23
Windsor House
Battersea Road
Heaton Mersey Industrial Estate
Stockport
SK4 3EA

2. Faulty Goods

For faulty goods please contact a member of our team to report the fault. Faults must be reported within 30 days of purchase and it is the customer’s responsibility to ensure we are notified within this time period. No additional charges will be incurred for exchanges on the faulty item and a full refund will be processed in the event that the customer does not wish for an exchange.

Please contact our team at; hi@louise23.co.uk

3. Cancelling your order

We aim to ship your item within a 1 day order period and require you to cancel your item within this time if you change your mind. Items that are dispatched before the cancellation confirmation will still be shipped, but can be returned to us and refunded by following the instructions at the top of the page. To cancel your item, you should contact a member of our team on the email address below along with your order number which can be located in ‘My orders’.

Please contact our team at; hi@louise23.co.uk

4. Exchanges

Exchanging your item with us is easy. Just send it back to the address below with your original invoice and the size/colour you wish to exchange your item for. Items must be returned for an exchange within 30 days of purchase and we are unable to process any requests out of this time. No additional charges will occur for items that are exchanged for the same value and any additional charges for items of higher value can be paid by contacting us via phone. We ask that all customers ensure that their returns label, along with any exchange details, is included in the parcel as we are unable to fulfill any requests for items which do not have their Order ID number attached and these missing details will result in a delay. Your returns label can be printed out by following this link – Returns Form.

For exchanges, please return your item to;

Louise23
Windsor House
Battersea Road
Heaton Mersey Industrial Estate
Stockport
SK4 3EA